Wildzy Casino Privacy Policy

At Wildzy, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at https://wildzy.io/. By registering an account or continuing to use our website, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@wildzy.io if you have any questions.

Here at Wildzy, we operate under the licence issued by the Anjouan Offshore Financial Authority (Comoros), licence number ALSI-202412035-FI2. Our platform is owned and operated by Rabocse S.R.L. The contractual relationship governing your use of our services is subject to the laws of Curaçao, with exclusive jurisdiction held by the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba.

1. Information We Collect

When you create an account or interact with our Wildzy casino platform, we may collect the following categories of personal data:

1.1 Registration and Identity Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Government-issued identification documents for KYC (Know Your Customer) verification

1.2 Financial and Transaction Data

Deposit and withdrawal history, including amounts and payment methods used
Payment instrument details such as card numbers (partially masked) or cryptocurrency wallet addresses
Information related to Wildzy casino withdrawal requests and processing
Currency preferences, including EUR and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Tether

1.3 Technical and Usage Data

IP address, browser type, operating system, and device identifiers
Pages visited, session duration, and navigation patterns on our platform
Login timestamps associated with your Wildzy login activity
Cookies and similar tracking technologies (see our Cookie section below)

1.4 Communications Data

Records of your correspondence with our customer support team via live chat or email
Feedback, complaints, and enquiries submitted through our official channels

2. How and Why We Use Your Data

We at Wildzy use the personal information we collect for specific, lawful purposes. Our legal bases for processing include the performance of a contract, compliance with legal obligations, legitimate interests, and — where required — your explicit consent.

Account management: We use your registration data to create and maintain your player account, manage your Wildzy casino login sessions, and verify your identity.
Transaction processing: We process financial data to facilitate deposits, handle Wildzy casino withdrawal requests, and ensure accurate record-keeping of all transactions.
Legal compliance and KYC: Full KYC verification is required once your lifetime deposits exceed €2,000 or upon any withdrawal request. We are obligated by our Wildzy casino licence to conduct such checks to prevent money laundering and fraud.
Customer support: We use your contact information and communication history to respond to enquiries and resolve complaints efficiently.
Security and fraud prevention: We monitor account activity and technical data to detect suspicious behaviour, protect our platform, and verify that players are not accessing our services from restricted jurisdictions.
Marketing and promotions: With your consent, we may send you information about our bonuses, promotions, and special offers. You may withdraw this consent at any time.
Platform improvement: We analyse usage data to enhance the overall experience on our platform, including our mobile and desktop casino versions.

3. Cookies and Tracking Technologies

Our Wildzy platform uses cookies and similar technologies to ensure proper functionality, personalise your experience, and gather analytical data. Cookies are small text files stored on your device when you visit our website.

Essential cookies: Required for the basic operation of our site, including maintaining your session and enabling secure Wildzy login functionality.
Analytical cookies: Help us understand how players interact with our platform so we can make improvements.
Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Personal Data

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

Service providers: We work with trusted third-party providers for payment processing, identity verification, technical infrastructure, and customer support. These partners are contractually bound to handle your data securely.
Regulatory authorities: We may be required to disclose your data to licensing bodies, including the Anjouan Offshore Financial Authority, or law enforcement agencies as required by applicable law.
Game providers: Data may be shared with our game suppliers — including Play'n GO, Pragmatic Play, NetEnt, Microgaming, and others — to facilitate gameplay and technical performance.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under our Wildzy casino licence. Financial records are typically retained for a minimum of five years. Once your data is no longer necessary, we will securely delete or anonymise it.

6. Restricted Jurisdictions and Geographic Controls

Our services are not available to residents of certain countries, including the United States, United Kingdom, Australia, France, Germany, Spain, the Netherlands, Austria, Cyprus, Comoros, and all FATF-blacklisted or internationally sanctioned jurisdictions. We do not knowingly collect data from individuals located in restricted regions. The use of VPN, proxy, or similar location-masking services to access our platform is strictly prohibited. If we detect such use, we reserve the right to suspend or terminate your account.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal retention requirements
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@wildzy.io or complaints@wildzy.io. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Data Security

We implement industry-standard technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption protocols, secure server infrastructure, and access controls for all staff who handle personal data on behalf of our Wildzy platform.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies independently before sharing any personal information with them.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a revised version on our website and, where appropriate, by email. Your continued use of our platform following such changes will constitute your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please do not hesitate to reach out to our support team:

General enquiries: support@wildzy.io
Complaints: complaints@wildzy.io
Operator: Rabocse S.R.L.
Live chat: Available 24/7 through our website

We are here to assist you and take all privacy concerns seriously. Our team is available around the clock to ensure your experience with Wildzy is safe, transparent, and fully compliant with applicable data protection standards.

Content updated: July 23, 2026